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October 2020 Newsletter

Dear Patients,

It’s October and fall is coming, along with falling leaves and cooler weather. I am thankful that 2020 is ending as it has been a very challenging year for our clinic. I am hoping that 2021 will usher us into a fresh new beginning and our strategy going forward will keep us going for another 10 years. First, I want to take a moment and thank you for allowing me to be your family doctor. Being on the front line during this pandemic and the worst healthcare crisis of my career has been overwhelming. However, I know that I am needed here to take care of my patients and that I am doing my best to get us through these difficult times. My career in family medicine over 20 years has been very rewarding and I thank you for your support as I wouldn’t be where I am today without you…THANK YOU ALL!

I started out as a solo practitioner in 2005, and I was able to grow the practice to 3 providers and 10 support staff. In June of 2019, I partnered up with Castle Connolly Private Health Partnership (CCPHP), a membership-based “concierge” program, to introduce a higher standard of family medicine for those who want a more advanced level of service and more time to spend with their doctor. However, due to the combination of the COVID-19 pandemic, shrinking patient volume, decreasing insurance reimbursements, and increasing overhead, I had to make the hard decision to reduce 50% of our staff, and I became a solo physician again. The transition has been very difficult for me and my staff as we have poured more energy and effort into taking care of all our patients after the departure of Dr. Corsilles and Tiffany. We have all noticed that our CCPHP members are thriving with longer and more immediate appointments while accepting the fact that we cannot extend the same benefits to our non-members. We concluded that the world is changing in front of our eyes and we must adapt to the new world to make sure that our business survives and thrives.

As of January 1, 2021, we are transitioning to 100% concierge medicine and will only allow CCPHP members to schedule an appointment moving forward. For those who would like to keep me as your provider, I encourage you to please sign up ASAP as we are limiting our concierge patients to 300 from our database of 2000 patients. If you are unable to join or do not feel it’s the right program for you, we support your decision and will make the transition to transfer you to a different clinic as smoothly as possible. To facilitate this transition, I am providing a 3 month notice so you can make an informed decision to stay with us in a concierge model or to transfer care.
I truly feel that concierge medicine is the future for independent physicians like myself. It has allowed me to spend more time with my patients, and really dive deep into their health and wellness. I am happier now and more motivated to take even better care of my patients. Even my staff are excited about the new change and have embraced the idea of going 100% concierge medicine. Over the next 3 months, I will share testimonies from our patients who have signed up and share their thoughts on how the program is working for them.

Thank you once again for trusting me as your family physician.

Erik H. Suh